Delivery & Returns

Postage and packing has been set at a single charge of £4.95 unless otherwise stated for larger items. Gift cards are the exception with free postage.

This applies to UK mainland deliveries only.

If you wish to order goods from outside the Uk please contact us directly and we will arrange shipping at the most cost effective rate.

Please allow 3-5 working days for delivery. If you need your order urgently, please let us know and we will do our best to accommodate.

In the instance that you wish to return your purchased goods, please return within 14 days of receipt, in an unused, unwashed and saleable condition, with all original packaging. If the items do not return in the condition they were sent in, then unfortunately a refund or exchange will not be possible.

Please ensure items are well packaged when returning, so that they do not arrive back with us in a damaged state. in this instance a refund or exchange may not be possible.

All items received that have been damaged in transit will be refunded or replaced. Please email us at sales@velvetfernhome.com with photographic evidence of the damaged goods and packaging.

All returns, unless the goods are faulty or have been damaged in transit, are to be paid for by the customer and are non-refundable.