Privacy Policy
Velvet Fern Website
Our website is hosted on Shopify, your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. To find out more please visit https://www.shopify.com/legal
Payment
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
We also support payment via PayPal. You may also wish to read PayPal's policies.
https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full
What information do we collect about you?
We collect information about you when you register with us, sign up to our newsletter or place an order for products or services. Website usage information is collected using cookies.
What Do We Do With Your Information?
When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
We use your information collected from the website to personalise your repeat visits to our website.
With your permission, we may send you emails about our store, new products and other updates. If you no longer wish to receive marketing emails from us please click the unsubscribe link at the bottom of our emails. Alternatively email unsubscribe@velvetfernhome.com from the email address you no longer wish to receive emails.
Velvet Fern will not share your information for marketing purposes with other companies.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email me via info@velvetfernhome.com.
We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
What Are Cookies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu .
For a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies
How We Use Cookies?
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.
First Party Cookies
We use these cookies to estimate the number of unique visitors, to improve our website and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our website is performing and make relevant improvements to improve your browsing experience.
Third Party Cookies
Google Analytics
Category 2: performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Facebook Pixel and Google Adwords
Category 4: targeting cookies or advertising cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. We use facebook pixel and google adwords to promote and remarket our products to people who have visited our website.
For more insight, you may also want to read Facebook's and Googles policies
https://www.facebook.com/policies
https://policies.google.com/
To Delete Or Reject Cookies
We recommend you allow the cookies we set by this website as they help us provide a better service. If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from. Under settings you can also delete individual cookies or any cookies that your browser has stored. You can find more information on how to delete and control cookies at the All about cookies or About cookies website. If you set your browser to refuse cookies, please be aware that there may be functionality on various websites that does not work.
External Cookies
Many sites we refer you to will immediately set session cookies. We cannot audit the use of cookies by these external sites so you should be aware of their use and be prepared to manage them if you follow links to other sites from this website.
"By using www.velvetferhome.com, you agree that we can place these types of cookies on your device."
Other Websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Changes to Our Privacy Policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 1st September 2020.
How to Contact Us
Please contact us if you have any questions about our privacy policy or information we hold about you: by email info@velvetfernhome.com